The following provides answers to some of the most frequently asked questions (FAQ) we receive. If you are unable to find an answer to your question, please contact us and we will be happy to provide additional information.
What is Bitcoin?
Bitcoin is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, Bitcoin is pretty much like cash for the Internet. Bitcoin can also be seen as the most prominent triple entry bookkeeping system in existence. For more information on Bitcoin please visit bitcoin.org
How can I obtain Bitcoin?
Bitcoin can be obtained through one of the following options:
- As payment for goods or services
- Purchase bitcoins at a bitcoin exchange
- Exchange bitcoins with someone near you
- Earn bitcoins through competitive mining
Are you a registered company?
Yes, Bitcoin Metals & Co. is a registered U.S. Corporation in the state of Florida, document #P14000062647.
Were are you located?
We are located in Vero Beach, Florida. All our jewelry is manufactured in USA.
What metals do you work with?
We only work with traditional precious metals such as platinum, gold & silver.
What methods of payments do you accept?
We offer various payment options which include all major credit cards, prepaid cards, debit cards, reward cards and obviously bitcoin, the worlds most widely used digital currency.
What is your shipping policy?
We are pleased to offer FREE shipping on all domestic orders. All orders are custom cast and can take up to 15 business days for the order to be shipped (not including holidays). Bitcoin Metals & Co will only ship orders to the billing address associated with the purchasing credit or debit card and all packages require signature confirmation. Unfortunately we do not offer expedited shipping. Domestic orders may take up to 7 business days once shipped.
Who is your shipping carrier and am I liable for my jewelry while in transit?
Shipping will be via USPS Priority Mail, Fedex or UPS and is fully insured against loss or damage. Insurance claims will be paid using the same type of payment used in the original purchase. Unfortunately we do not ship to P.O. Boxes. In the event a package is found to be lost or damaged, please contact us and we will file a claim with the insurance company. Once the claim is found to be valid we will either refund your purchase or re-ship your product.
Do you offer international shipping?
Yes, we do offer international shipping to 53 countries worldwide for a flat fee of $35.00 USD. International orders may take up to 6 weeks once shipped. International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Bitcoin Metals & Co has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
What is your return policy?
Bitcoin Metals & Co is committed to your complete satisfaction. We take pride in the quality and workmanship of every piece of jewelry before it is shipped to you. All products are made to order, and all sales are final. In the event of a casting defect, Bitcoin Metals will either correct the defect or manufacture a new piece once the defective piece is returned.
How is my credit card data protected from theft?
Our TransArmor In-Site security solution combines two layers of powerful payment card data protection – encryption and tokenization.
Do you charge sales tax?
We are required by law to collect and submit sales tax in states in which we have a physical presence. Sales tax is applied to all orders shipped in the state of Florida.